Zoom is known to have trouble when users are trying to join or host important calls. Some users have reported that Zoom has been laggy when they’re trying to join a meeting or during screen sharing. ..

If you’re experiencing Zoom crashing or freezing, here are some troubleshooting tips to help you fix the issue. This list includes solutions for all devices, including smartphones (Android, iOS) and desktops (Windows, macOS). ..

Check Your Internet Connection

If your internet connection is stable and working, the first fix on our list is to check if your device is up-to-date. Many devices released in the past few years are running outdated software that can cause lagging and crashing issues. If you’re using Wi-Fi, make sure your device isn’t too far away from the router and your network isn’t congested. ..

After you test your internet connection and make sure it’s not the cause of your problems, you can try other fixes from our list.

Check Zoom Service Status Online

If Zoom keeps crashing, freezing, or lagging, it’s likely that the Zoom network is down. Try checking Zoom’s service status to rule out any other issues.

To check Zoom service status, visit the status.zoom.us website where you’ll see updates for each Zoom component. These include Zoom Website, Conference Room Connector, Zoom Meetings, and more.

If you see a message next to one or more of your Zoom components that says “Degraded Performance or Under Maintenance,” that could be a sign that Zoom is crashing or lagging. However, if all of your Zoom components are saying “All Systems Operational” on the top of the page, then you may need to look for a problem elsewhere. ..

Update Your Zoom App

If you’re having problems with Zoom, it might be because of a bug. If that’s something that a lot of people are experiencing, Zoom is probably aware of the issue and has released an update to fix it.

If you’re using Zoom for video conferencing, be sure to check for updates to the Zoom client and server. If you notice any problems, please let us know so we can work on resolving them.

If you’re having trouble using Zoom, try downloading and installing the latest update. If that doesn’t work, try restarting Zoom. ..

Reinstall Zoom

If you’re still having trouble using the Zoom app, there are a few things you can try. First, make sure that you’re using the most up-to-date version of the app by updating it. If that doesn’t work, try reinstalling Zoom completely. ..

If you’re having problems with your Zoom app crashing, uninstall it and then install the latest version. If that doesn’t work, reboot your device and run Zoom again.

Disable Hardware Acceleration

To disable Zoom hardware acceleration, follow these steps:

  1. Open the Zoom app on your device.
  2. On the main screen, click on the gear icon in the top left corner.
  3. Under “Hardware acceleration,” select “No.”

We recommend disabling hardware acceleration in order to improve Zoom performance.

Update Your Video/Audio Drivers

If you’re having problems with your Zoom video, it may be because of outdated video and audio drivers for your webcam or computer. If you don’t update them often, it can cause compatibility issues and take a toll on Zoom’s overall performance.

However, if you do not have a recent version of the drivers for your device, you can update them manually by going to the Device Manager and clicking on the Update Driver button.

Some Zoom users are reporting that their updated drivers are the ones causing issues with Zoom. They say that rolling back the camera driver on their Windows computer made their webcam work smoothly and fixed lagging and freezing issues they previously experienced during Zoom meetings.

Roll back your drivers to an earlier version by following these steps.

Restart your PC for the changes to take effect and see if that improves Zoom performance.

Change Your Video Rendering Settings

If you’re experiencing a crashing issue when trying to join Zoom meetings, it might be because your default video rendering settings are causing the problem. You can change this setting so that Zoom uses the latest graphics API, which should solve the issue. ..

To change the video rendering method in Zoom, follow these steps:

  1. Open Zoom and sign in.
  2. Click the gear icon in the top-right corner of the screen and select Settings.
  3. Under Video Rendering Method, select one of the following options: -MPEG-4 AVC (H.264) -VP8
  4. Click Save to apply your changes. ..

Zoom for the changes to take effect and see if it improves the app’s performance.

Disable Conflicting Software

If you’re having problems with Zoom, it may be because another app is using your camera or webcam. Try closing any programs that you don’t need before you run Zoom next and see if that fixes the problem.

Conflict resolution programs, such as chat apps and conference software, can be a source of conflict. Be aware of the messages and notifications these programs send you, and take steps to avoid or resolve conflicts. ..

To stop specific processes running in the background on Mac, follow the path Finder > Applications > Utilities > Activity Monitor. Then choose the apps and processes that you want to end and select Stop.

If you’re using a Windows computer, you can use the Task Manager to stop apps and processes. To open Task Manager, press Ctrl+Shift+Esc. Then open the Processes tab, and select the apps and processes you want to stop. You can also select End task from the menu options. ..

Check Your Video/Audio Source

If you’re having problems with Zoom lagging or crashing, it may be because you’re using two different video and audio sources. Try using another video conference app like Google Meet to see if that’s the problem.

To change your video and audio sources in Zoom program settings:

  1. Open Settings.
  2. On the Video tab, select the source you want to change.
  3. On the Audio tab, select the source you want to change.

If Zoom doesn’t let you access Video or Audio sections in settings, or when you try to open them, the app quits unexpectedly, it’s likely a connectivity problem rather than a Zoom issue. To fix it, plug your external webcam or headphones in before launching Zoom. Then you should be able to access audio and video settings and change them when necessary.

Time to Get Your Stress-Free Zoom Calls Back

If you’re having Zoom crashing, freezing, or lagging issues, hopefully one of the troubleshooting methods mentioned above worked for you. If not, you can always contact the Zoom Support team and give them a detailed description of the problems you’ve been having. They’ll get back to you with a solution. ..