If your internet is not working, we recommend checking the following: -The power cord is plugged in and properly connected. -The router is turned on and working. -Your modem or cable box is connected to the network.
Narrow Down The Culprit
There are a lot of links in the chain between you and the internet at large. If any one of them isn’t working properly then you’re likely to be cut off from the net. Which makes it pretty important to work out where exactly the issue is. That means you’ll know what to fix or whether the problem is within your power to solve at all.
- The system:
- The user:
- The data:
- The system’s design:
- The user’s experience:
- Conclusion
Is the internet not working on my device? Is the indicator light on my router saying that there is a connection to the internet, but it’s not working?
- Check the power cord.
- Check the phone’s battery.
- Check the phone’s network connection.
- Check your phone’s software (for updates).
- Reset your phone if it has been lost or stolen
Restart Your Device
If your internet is not working, try restarting your device. Sometimes temporary glitches develop that we can’t find or resolve manually. A fresh start can help eliminate those.
If you find your device’s internet connection issues frequently need to be resolved, you may want to consider updating your operating system or firmware. This could be a systematic issue that needs to be fixed.
Are You Connected To The Right Router?
Do you have a phone number for me?
A common issue with dual-band routers is that they offer a 2.4GHz and 5GHz WiFi network under two separate names. If your device fails to switch over to the 2.4GHz network when the signal drops too low, you won’t have a working internet connection. To resolve this, change to the 2.4GHz network manually.
Do You Have Good Signal Strength?
Do you have enough signal strength regardless of the network frequency? If your internet connection starts working again when you move close to the router, consider using a WiFi extender or repeater of some sort.
Check, Reset Or Restart Your Router
If the internet connection issue affects just one device, you can try resetting the router. If that doesn’t work, then you may need to replace the router.
If your router is not working, try these steps:
- Unplug the power cord from the back of the router.
- Wait one minute and then plug in the power cord again.
- If the problem persists, try resetting your router by pressing and holding down both reset buttons at the same time for about 30 seconds. ..
If all else fails, you might need to reset your router. Refer to its manual for instructions. It’s usually a recessed button you have to hold in for a few seconds. You will have to re-enter all the settings for your ISP, WiFi network password and the like however. Be warned!
Switch Between WiFi & Ethernet
If WiFi is not working properly, but a direct Ethernet cable connection does, that suggests it is a WiFi-related issue. If all devices struggle over WiFi, look for general WiFi problems and refer back to the above on resetting your router. ..
If you have a specific device that won’t work over WiFi but works with Ethernet, you’ll have to troubleshoot its WiFi specifically.
DNS Cache Problems
If you can’t seem to get online, try flushing your DNS cache. This will force your computer to ask the Domain Name Server for the address of a website’s server instead of guessing. ..
Your computer’s DNS cache stores the information of sites you’ve visited before to speed up your internet experience. If something goes wrong with the cache, you might lose access to the site.
To clear the cache:
This will flush your DNS records and start the computer with a fresh set of DNS servers.
If you’re having trouble connecting to the internet, clearing your DNS cache may help. ..
Use Alternative DNS Servers
If your internet service provider does not have a DNS server set up, you can try to fix the issue by changing your DNS server.
You can change which DNS servers your specific device or router uses so that you always use a faster or more reliable choice. For more information on how to change DNS servers in Windows, please refer to How To Change Your DNS Provider In Windows.
IP Address Conflicts
Your local network has a unique IP address assigned to it by your router. This is the default, but in some circumstances a device or the router itself has been set up to use static IP addresses.
If two devices on the network happen to be configured to use the same address, neither can use the network.
If you’re having trouble resolving an IP address conflict, be sure to check out our article on how to fix it. ..
Check Your ISP For Downtime Or Reset Your Connection Remotely
Your internet service provider is likely the cause of your internet not working. They are likely the company that provides your internet service and they may be able to help you fix the issue. If you have a specific device or router that is not working, then you can try to troubleshoot it yourself by trying to find the problem and solving it. However, if your internet service provider is not the source of your problem, then you may need to contact them and see if they can help.
The bad news is that many ISPs will put notices about downtime on their websites, which you can’t check using a mobile phone or someone else’s internet. You can also simply phone them and ask if there’s a known issue at their end.
If you’re having trouble with your internet connection, it might be worth trying to reset it yourself. This can be done through self-service on the ISP’s website or by contacting customer service. If that still doesn’t work, you might need to reach out for some technical support!
